I decided to leave and not buy anything." I can deal with people being rude to me, but when it comes to my parents it really bothers me and I can't ever stand. She handed us off to a fellow employee, but that person just ended up leaving us. She also decided to leave us mid transaction and take her break. It was really basic questions that any customers should be asking. I worked in retail in the past and I can understand what it's like to be asked too many questions by customers, but he was just asking very basic questions such as: How much would we be paying in total monthly after tax? what's the interest rate for financing? etc. She was being extremely impatient with him and any questions he asked, she would answer with short tempered tone.
My father is not a native English speaker and she was treating him like he was dumb. The person who was taking care of the purchase was extremely rude.
APPLE STORE WILLOW GROVE PRO
I came in with my father to purchase an iPhone Pro Max. "I never really care enough to leave a review on anything, but I'm making an exception this time. "My friend, his dad and I went to buy the new iPhones and the customer service was unexpected very disrespectful to my friend’s dad when he was asking basic questions which is their job to answer and advise us on our selections and ended up leaving us her excuse was she’s on break and we couldn’t find any other subs to assist with the purchase. This doesn’t make any business sense to me, so I went to the AT&T store on the third floor in the same mall and was told what Kini said was misinformation. Kini told me I should not ask for the discount because even they gave me the $30 for each phone, AT&T would charge it back. After I told her I would like to have the $60 refunded to my credit card, she went to talk to her manager/supervisor, who would only disclose her first name, Kini. First, a lady would like to offer me the Apple gift cards. Contacted Apple’s customer service and was told to go to the store and they would do return and rebuy give me the discounts without switching devices.
APPLE STORE WILLOW GROVE FULL
However, today when I looked at the receipt, I saw they charged me for the full price without giving me the $60. Told them I would have AT&T service to get $30 discount for each of the 2 phones (this was cleared said on Apple’s website). I know these things happen in this day.īought 2 iPhones yesterday from them. In the end I went home and eventually was able to restore my phone via the online Apple support page. I chose to let this pass, assuming they might have limitations on how many people could be in the store at one time due to COVID. I pressed for an appointment with their tech department and, with an eye-roll, was told to leave and come back in 10 minutes. First I was asked, “So you mean you forgot your passcode?” in a patronizing manner, then they told me to “try it again and see.” Finally I was told to “just call Apple customer service.” How, exactly, was I supposed to call customer service when I couldn’t use my phone? No additional help from those two, nor any expression of regret that I would have to lose all of my files in a factory reset. The two 20-something employees were impolite and showed little interest in helping me solve my problem. I went to this store when I was accidentally locked out of my iPhone.
I came in with my father to purchase an iPhone 13 Pro Max. I never really care enough to leave a review on anything, but I'm making an exception this time.
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